- Primo compressed charcoal set
Primo compressed charcoal set
We ship all orders from our store in St. Louis, Missouri. 95% of orders are processed in 1-2 business days. Shipping to the United States is always free for orders over $59. For orders under $59, domestic shipping rates start at $4.50. You can calculate your shipping cost in the cart or at checkout. For St. Louis residents, we also offer free curbside pickup. Just select "Pick Up" on the first page of checkout.
If there's a problem with your order, please contact our customer service team at firstname.lastname@example.org. If your order is damaged or defective, we will send you a prepaid return label and replace the item immediately. If you change your mind about an order, you can ship it back to us in new condition for a refund or exchange. However, if there is no error on our part, we cannot refund shipping charges or pay for return shipping. The deadline for all returns is 30 days from the delivery date. All clearance items, dated calendars and planners, and grab bags are non-refundable.
You can read more about our policies and procedures here.
We are an independent retailer trusted by artists since 2015, and our expert staff are happy to help you with any questions you might have about our products and services. We love helping our customers choose colors, build gift packages for friends, and get started with new tools and materials. We can also take special orders for items not listed on this site.
10 AM to 5 PM Central Time,
Monday through Friday