hello@stlartsupply.com

Free U.S. shipping over $59

15% off full-price items with promo code "BFD2022"

Hi, we're St. Louis Art Supply.

We're an independent, artist-owned retailer with a unique perspective on the art materials business. We don't carry the same stuff as other art supply stores, because we know you already have plenty of places to buy posterboard. Instead, we search the world for special supplies you can't find elsewhere. We test everything—you can tell from our extensive product photos, handpainted swatches, and detailed descriptions. And we're omnivorous, with a variety of specialties including watercolors, fountain pens, Japanese stationery, office supplies, and labware.

Our Story & Values

Founded in 2015, the original St. Louis Art Supply location was spread over two levels of a 19th century corner store. We've moved twice and expanded our selection constantly since then, but we're still a small, independent business that's proud to call St. Louis home.

Our new warehouse in St. Louis' amazing Grove neighborhood features the modern shipping and inventory technology we need to ship your orders ultra fast—and we're also building an in-person shop up front (opening autumn 2022.)

Our products are sourced from a distinctive collection of manufacturers around the world, with a particular emphasis on imports from Japan and Western Europe. We believe in ethical sourcing, and you'll notice that the vast majority of products in our shop are made in countries with good labor laws and high wages.

Our team takes great care with your orders, packing fragile items carefully and using strong, compact packaging. We're owned by artists, and we hire artists almost exclusively. So we know how important this stuff is to you.

Customer Service

Our team is here to help. We're artists, designers, and writers ourselves, and we're pretty good at answering art supply questions. Looking for recommendations? Have a question about an item in your latest order? Feel free to reach out.

What's the best way to contact us?

Email
us for order updates, returns, damaged packages, and other requests that concern a specific order you have already placed. Unlike a phone call, an email lets our whole team know about your issue, so that the right person can address it. Our email is hello@stlartsupply.com.

Call us for product questions, local pickup questions, gift recommendations, and anything else that doesn't involve a specific order. Please remember that the person who answers may be standing in the middle of the warehouse, not near a computer. That's why we can't start returns, edit orders, or trace lost packages on the phone. Our phone number is (314) 884-8345.

Our customer service hours are Monday through Friday, 10 AM to 5 PM (Central Time.)

Visit Us in St. Louis

Our physical location in St. Louis has reopened for browsing! Our new shop presents a curated selection of our very best products, with sample stations, staff picks, and special offerings for local customers only.

It's a cozier space than our old retail store, because most of it is behind the scenes. We only have the most exciting stuff on display—but our friendly staff can get you anything you need from the warehouse
.

Our new location is:
4011 Papin Street, Suite A
St. Louis, Missouri, 63110

Our in-store shopping & local pickup hours are:
Wednesday through Sunday, 10 am to 5 pm.

Shipping Options, Rates, & Speed

We ship most orders next business day, and more than 95% ship within two days. We offer shipping options with UPS (recommended), USPS (generally cheapest), and others for specific parts of the world.

For shipping prices and estimated arrival dates, please add items to your cart and enter your shipping address at checkout. We'll show you the options for your specific location.

For customers in the United States, we offer free shipping over $59. Free shipping orders are sent out with the carrier and service of our choice, which may be the same or different than paid options you're shown at checkout.


Please note that we never guarantee delivery dates.
The date shown at checkout is the carrier's best estimate for your address, but shipping delays do happen, and we can't control the mail. We cannot refund shipping charges under any circumstances, even if the estimated date is incorrect.

Return Policy

We accept returns for any reason within 30 days of receipt. Returned items must be in new condition, never used, with all of their original packaging. Please email hello@stlartsupply.com and include your order number to start a return.

We offer two different types of returns. If we make a mistake with your order, or if an item in your order is defective, then we pay for return shipping. If there is no error or defect with your order, then you pay for return shipping.

Please note that we cannot initiate a return over the phone. All return requests must be submitted by email so that they can be tracked properly by our customer service team.

International Orders

Yes, we ship worldwide! Please add items to your cart and enter your shipping address. You'll be able to see the shipping options and rates for your region.

Please note that your country and local delivery service may charge you taxes or fees for your import order. You are responsible for any import expenses.

International orders cannot be returned, due to the high cost of shipping and the likelihood of damage in return shipping.

Sorry, we only speak English, but you can email us in your language. We will translate your message and reply in English.

Bulk Discounts

Shopping for your classroom or business? We can offer excellent bulk discounts when you purchase twelve or more of most items over $10. The precise discount depends on how many you need and which items you choose, but we are typically able to match or beat the bigger retailers' prices on bulk orders.

To get a quote for your bulk order, please email us: hello@stlartsupply.com. Please include the products and quantities you need, along with the date you'll need your order.

Special Orders

If you don't see it, we can probably get it. We do business with dozens of the world's leading art materials and writing tools companies, and we are able to order almost anything you can imagine.

To inquire about a special order, please email us: hello@stlartsupply.com. Please include as much detail as you can about the product you'd like us to find for you.