Free Shipping Over $59
Our Mistake? We'll Make It Right.
If we make a mistake in shipping your order or you receive a defective product, please email our customer service team at firstname.lastname@example.org. In case of a defect, please include a photo or video. Once we verify the issue, we'll send you a prepaid postage label. When we receive your return, we'll ship a replacement or issue a refund—your choice.
Change Your Mind? Returns Accepted on New Items.
If you change your mind about a purchase, you can return or exchange it within 30 days of delivery, so long as it is unused, in saleable condition, with its original packaging intact. However, return and exchange shipping are your responsibility in this case, and we cannot refund the shipping charges on the original order. If we paid the original shipping costs, they may be deducted from your refund.
Clearance items, grab bags/mystery boxes, and hazardous materials (like aerosols and paint thinner) may not be returned unless there is a mistake or defect. Dated items, like planners and calendars, are also not eligible for returns.
How Do I Start a Return or Exchange?
Please email our customer service team at email@example.com. Be sure to include your order number, the specific item or items you want to return, and the reason for your return. We will let you know the next steps within 2 business days.
Please note that our staff in the shop and warehouse cannot start a return over the phone. We require that all return requests are sent to the customer service inbox.